1. Returns
CozyNest is committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Returns
2.1. Product Condition
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used or are not in their original condition may not be eligible for return.
2.2. Time Frame
You must initiate a return within 30 days of the purchase date. After 30 days, we may not be able to offer you a refund or exchange.
3. Return Process
3.1. Contact Us
To initiate a return, please contact our customer service team at ja**@co*******.com with your order number and reason for return. We will provide you with further instructions on how to proceed.
3.2. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for return shipments.
4. Refunds
4.1. Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4.2. Refund Method
If approved, your refund will be processed and applied to the original method of payment within a certain number of days, depending on your payment provider’s policies.
5. Exchanges
If you need to exchange an item for the same or a different product, please contact us to arrange the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
6.1. Inspection
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the situation.
6.2. Documentation
In cases of damaged or defective items, photographic evidence may be required to facilitate the return and refund process.
7. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:
- Jane Qiu
- Email: ja**@co*******.com
- Website: coseynest.com