1. Shipping Destinations
CozyNest ships products to customers located in select countries, including but not limited to Korea, North America, Japan, and Vietnam. For specific inquiries regarding shipping to other destinations, please contact us directly.
2. Order Processing Time
2.1. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. Customers will receive an email notification once their order has been processed and dispatched.
2.2. Customization and Bulk Orders
Customized or bulk orders may require additional processing time. Customers will be informed of any such delays during the order confirmation process.
3. Shipping Methods and Costs
3.1. Shipping Methods
We offer standard shipping methods to deliver orders, including but not limited to courier services and postal delivery. The specific shipping method used will depend on the destination and the nature of the order.
3.2. Shipping Costs
Shipping costs are calculated based on the weight of the products, the shipping destination, and the selected shipping method. Customers can view the estimated shipping costs during the checkout process before completing their order.
4. Delivery Times
4.1. Estimated Delivery Times
Estimated delivery times vary depending on the shipping destination and the chosen shipping method. Customers can expect delivery within:
- Domestic (China): 3-7 business days
- International: 7-21 business days (may vary based on customs processing and local postal services)
4.2. Delays
While we strive to ensure timely delivery of all orders, unforeseen delays may occur due to factors beyond our control, such as customs clearance procedures or weather conditions. We appreciate your understanding in such situations.
5. Order Tracking
5.1. Tracking Information
Once your order has been shipped, a tracking number will be provided via email. Customers can use this tracking number to monitor the status of their shipment online.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or regulatory requirements. We will notify customers of any such restrictions before processing their orders.
7. International Shipping
7.1. Customs and Duties
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are typically due upon delivery.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact us at:
- Jane Qiu
- Email: ja**@co*******.com
- Website: coseynest.com